PRIVACY STATEMENT

This Privacy Policy covers the business operations of Carroll McKeddie P/L and its website www.cmck.com.au.

Carroll McKeddie's Privacy Policy is compliant with the National Privacy Principles set out in the Privacy Amendment (Private Sector) Act 2000.

In this policy, personal information has the same meaning as under the Privacy Act. References to Carroll McKeddie and www.cmck.com.au are to Carroll McKeddie Estate Agency Pty Ltd ABN 48 213 308 194 which has issued the policy.

You consent to the practices described in this Privacy Policy by requesting our services or otherwise communicating with us.

What type of personal information does Carroll McKeddie hold?

The type of information varies according to the nature of your dealings with Carroll McKeddie. The information generally collected by Carroll McKeddie include your:

• Name, address and contact details
• Personal details such as date of birth, marital status, details of any children, hobbies and pets
• Employment status including occupation and income
• Credit history, bank account details, loan approval number
• Details of properties you own, sale or lease transactions, previous addresses
• Drivers licence and passport information

Website

The following data is recorded on a standard basis upon visiting the Carroll McKeddie website:

• The name of your operating system and the type of browser you were using
• The Internet Protocol (IP) address and your domain name
• The date and time of your visit
• Any pages you may access, and documents you have downloaded

This information does not identify you. Personal information is only recorded when provided by and agreed to by the individual, eg filling out a request form.

Links

Our website may contain links to other websites, which may not be maintained by us. Such links are provided for your convenience and information only. While we ensure that any linked websites satisfy the minimum Privacy compliance standards, Carroll McKeddie cannot be held responsible for the content or Privacy Policies of any linked site.

For what purposes does Carroll McKeddie use personal information, and to whom, and for what purposes, will Carroll McKeddie disclose information we collect from you?

Carroll McKeddie uses your personal information to enable us to carry out our duties and provide services as real estate agents. These services may include:

Property sales, property management, and related services

• Registers of prospective vendors, purchasers, landlords and tenants
• Prospective tenant suitability enquiries
• Financial and insurance services
• Providing relevant information to service providers and third party contractors who we engage to fulfil specific tasks on our behalf as part of the operation of our property business. All contractors must be privacy compliant. This information disclosure may include, but is not limited to:-
  • Where it is required by law, or permitted by the Act
  • Where necessary to potential tenants, various trades people, landlords, referees, other agents, tenancy reference databases, any other parties necessary to identify and evaluate a potential tenant, or any other parties acting for a landlord, potential buyers, existing clients, potential clients, body corporates, government and statutory bodies, financial institutions, media organisations, advertising contractors
  • Any third party consultants who may manage our database or computer system
  • Carroll McKeddie use our databases for sales and marketing purposes to ensure that you are kept up to date in relation to various property related issues, or to advise you of the other services we can offer.

Personal information we collect that is not of a sensitive nature may be used for such purposes as direct marketing. We collect this information directly wherever it is possible. Information may be collected from publicly available records, such as phone books or government records, or from third parties. These third parties must be privacy compliant. In our direct marketing, we will advise that you may choose not to receive further direct marketing communication.

How and when does Carroll McKeddie collect personal information?

Carroll McKeddie collects personal information in the main when you provide your details through:

• A telephone enquiry
• An open for inspection property
• An auction or private sale
• Enquiring about or applying for a rental property
• Engaging us to provide services or advice to you including landlords and vendors
• Visiting our website, and initiating an enquiry or requesting further information

How does Carroll McKeddie hold personal information?

Carroll McKeddie holds your personal information in our databases and in paper based files and other records held in our offices. All personal information is stored securely.

You can access personal information Carroll McKeddie holds about you.

If you wish to review the personal information we hold about you, please send your request by e-mail, mail or fax to the contact details at the end of this statement. A fee may apply for such access. If we deny your request for access, we will let you know why.

Carroll McKeddie will correct inaccurate information.

If you wish to amend your information because it is out of date or incorrect, or if you wish your personal details to be deleted from our database, please contact us on the address below.

Can you remain anonymous?

You may visit our website and browse our site without disclosing any personal information. You may also anonymously attend our public Auctions, and you may access our promotional and advertising material.

How do you complain?

If at any time you have questions regarding this Privacy Policy, or any complaint regarding treatment of your privacy by Carroll McKeddie, should be made in writing to the address below:

Carroll McKeddie P/L
177 Toorak Road SOUTH YARRA 3141
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Changes to this Policy

We may make changes to this policy from time to time, so you may like to check it each time you visit the site.